OneHoster Web Design, Web Development

If you can't login and  don't even get the username/password dialog-box,  then most likely your current network blocks ports 2082 and 2095, which are used to access cPanel and Webmail. Most office networks and hotels have a firewall setup to block access to the ports required to access cPanel and Webmail. In that case, try using a so-called proxy-subdomain to access cPanel and Webmail via the regular port 80:

• For cPanel, please use http://yourdomain.com/cpanel
• For Webmail, please use http://yourdomain.com/webmail

If you get the username/password dialog box, but your login attempts are not accepted, then be sure that your hosting account is active (not suspended). If your hosting account is active, then try to send a ticket to support team to reset the password for you.